Mr James Corney Essay

Mr James Corney Essay Mr James Corney Essay Regular and consistent communication with customers is absolutely necessary, for any organisation wishing to function in ways that will deliver products or services to customer specification within the organisations business plan. There are various methods and procedures that might be used by organisations to communicate with customers, to identify and agree on product or service specifications. One of these methods is questionnaire surveys. Questionnaire surveys can be grouped to face to face surveys, written surveys, electronic surveys and telephone surveys. These surveys consist of questions that will identify customer expectations, needs and wants. Another method an organisation can use to communicate with customers is through advertising; this includes billboards, flyers and banners, pamphlets, television, radio, internet and bus shelters. Advertising will inform customers and potential customers about the different products and services, their utilities, cost and other requirements. Advertising helps customers in making better purchases. Advertising can also lead to direct feedback from customers, it has been seen that a lot of opinions are received by advertisers on their products and services; this helps the organisation to identify and agree on product and service requirements to meet customer expectations. Another way of advertising is through is by public relations. This is when an organisation hires people to get the message out to people, news outlets for example. Another way a business can communicate with customers is through customer service efforts. Front-line employees, such as cashiers and receptionists, represent the business. These employees will speak with customers face-to-face, over the telephone, or they may use email or written communications to respond to customer concerns. Activity 4 Sales, customer service and marketing activities might be provided by teams depending on the type of product offered and the structure of the organisation. Teams are groups of people who come together to achieve explicit goals. To identify quality and delivery standards the teams should adhere certain steps and planning processes have to be put in place. The following steps can put in place Break larger goals down into small achievable, measurable steps Enable team members to clarify the actions they need to take Define and clarify customer service goals, objectives and standards Define sales targets Identify the time frames, milestones and deadlines for completion of various objectives Identify the personnel to be involved in achieving the goals Specify the various roles of team members Identify the resources needed to achieve the objectives Identify reporting procedures and expected outcomes Let each team member know

Horny Toad Lizard Facts (Phrynosoma)

Horny Toad Lizard Facts (Phrynosoma) The horny toad is actually a lizard (a reptile) and not a toad (an amphibian). The genus name Phrynosoma means toad bodied and refers to the animals flattened, round body. There are 22 species of horned lizard and several subspecies. Fast Facts: Horny Toad Lizard Scientific Name: PhrynosomaCommon Names: Horny toad, horned lizard, short-horned lizard, horntoadBasic Animal Group: ReptileSize: 2.5-8.0 inchesLifespan: 5-8 yearsDiet: CarnivoreHabitat: Deserts and semi-arid parts of North AmericaPopulation: Decreasing to stableConservation Status: Least Concern to Near Threatened Description The horny toad has a squat, flattened body and a blunt nose like a toad, but its life cycle and physiology are that of a lizard. Each species is distinguished by the number, size, and arrangement of the crown of horns on its head. The lizard has spines on its back and tail that are modified reptile scales, while the horns on its head are true bony horns. Horny toads come in shades of red, brown, yellow, and gray and can change their color to a certain extent to camouflage themselves against their surroundings. Most horny toads are less than 5 inches long, but some species reach 8 inches in length. Habitat and Distribution Horny toads live in arid to semi-arid regions of North America, from southwestern Canada through Mexico. In the United States, they occur from Arkansas west to California. They live in deserts, mountains, forests, and grasslands. Diet The lizards are insectivores that prey primarily on ants. They also eat other slow-moving ground-dwelling insects (sow bugs, caterpillars, beetles, grasshoppers) and arachnids (ticks and spiders). The toad either slowly forages or else waits for prey and then catches it with its sticky, long tongue. Horny toads use their sticky tongues to catch prey. Â  ebettini / Getty Images Behavior Horny toads feed early in the day. When ground temperature becomes too hot, they seek shade or dig themselves into the ground to rest (aestivation). In the winter and when temperatures drop in the evening, the lizards brumate by digging into the ground and entering a period of torpor. They may cover themselves completely or leave only their nostrils and eyes exposed. Horny toads have interesting and distinctive methods of self-defense. In addition to camouflage, they use their spines to make their shadows blurry and to deter predators. When threatened, they puff up their bodies so their large size and spines make them harder to swallow. At least eight species can squirt a directed stream of blood from the corners of their eyes up to 5 feet. The blood contains compounds, presumably from the ants in the lizards diet, that are distasteful to canines and felines. Reproduction and Offspring Mating occurs in late spring. Some species bury eggs in the sand, which incubate for several weeks before hatching. In other species, eggs are retained in the females body and the young hatch shortly before, during, or after egg-laying. The number of eggs varies by species. Between 10 and 30 eggs may be laid, with an average clutch size of 15. The eggs are about a half inch in diameter, white, and flexible. Hatchlings are 7/8 to 1-1/8 inches long. They have horns like their parents, but their spines develop later. The hatchlings receive no parental care. Horny toads reach sexual maturity when they are two years old and live between 5 and 8 years. Juvenile horny toads resemble their parents, but are smaller in size. Â  Design Pics / Getty Images Conservation Status Most horny toad species are classified as least concern by the IUCN. Phrynosoma mcallii has a conservation status of near threatened. There is insufficient data to evaluate Phrynosoma ditmarsi or the Sonoran horned lizard, Phrynosoma goodei. Some species populations are stable, but many are decreasing. Threats Humans pose the greatest threat to horny toad survival. The lizards are collected for the pet trade. In areas near human habitation, pest control threatens the lizards food supply. Horny toads are also affected by fire ant invasions, as they are selective about the ant species they eat. Other threats include habitat loss and degradation, disease, and pollution. Sources Degenhardt, W.G., Painter, C.W.; Price, A.H. Amphibians and Reptiles of New Mexico. University of New Mexico Press, Albuquerque, New Mexico, 1996.Hammerson, G.A. Phrynosoma hernandesi. The IUCN Red List of Threatened Species 2007: e.T64076A12741970. doi:10.2305/IUCN.UK.2007.RLTS.T64076A12741970.enHammerson, G.A., Frost, D.R.; Gadsden, H. Phrynosoma mcallii. The IUCN Red List of Threatened Species 2007: e.T64077A12733969. doi:10.2305/IUCN.UK.2007.RLTS.T64077A12733969.enMiddendorf III, G.A.; Sherbrooke, W.C.; Braun, E.J. Comparison of Blood Squirted from the Circumorbital Sinus and Systemic Blood in a Horned Lizard, Phrynosoma cornutum. The Southwestern Naturalist. 46 (3): 384–387, 2001. doi:10.2307/3672440Stebbins, R.C. A Field Guide to Western Reptiles and Amphibians (3rd ed.). Houghton Mifflin Company, Boston, Massachusetts, 2003.